Support

Frequently Asked
Questions

Everything you need to know about Who is NOT? Can't find your answer? Contact us.

Gameplay

How many players does Who is NOT? support?

The game supports 3 to 10 players in a single session. For the best experience, we recommend 4–7 players — enough to create chaos without making rounds too long.

How does the Impostor mechanic work?

At the start of each round, everyone receives the same question — except one player who gets a slightly different question. All players answer and reveal simultaneously, then the group debates to figure out who had a different question. That player is the Impostor.

What happens when the Impostor is caught?

If the group correctly votes out the Impostor, that player loses a life. If the group votes incorrectly, every other player loses a life instead. The last player with lives remaining wins.

What is a DeathMatch?

When only two players remain, they enter a DeathMatch — a number-guessing showdown where the closest guess wins. It's the ultimate tiebreaker.

Can I play offline?

Yes! Who is NOT? supports local multiplayer — all players share one device and pass it around. Online multiplayer requires an internet connection.

Account & Premium

Do I need an account to play?

No account is required for local play. For online multiplayer and to save your progress, you'll need to create a free account.

What do I get with Premium?

Premium unlocks exclusive character skins, additional question packs across more categories, ad-free play, and early access to new content.

Can I get Premium for free?

Yes! You can unlock premium content by watching optional ads, earning referral rewards, or via admin grants during special events. We want everyone to enjoy the game.

How do I restore my purchases?

Go to the Settings menu in the app and tap 'Restore Purchases'. This will sync any previous purchases linked to your Apple ID or Google account.

Questions & Content

How do question packs work?

Questions are grouped into themed packs (Social, Mystery, Senses, etc.). Each pack contains dozens of unique questions. Some packs are free; others are included with Premium.

Can I submit my own questions?

Absolutely! Head to the Suggest a Question section on this website or in the app. Submitted questions go through a review process before being added to the game. If yours makes the cut, it could appear in the next update!

Are questions family-friendly?

All questions are reviewed for quality and appropriateness. The default question set is family-friendly. Some optional adult packs (coming soon) will be clearly labelled and age-gated.

What languages is the game available in?

Currently English, Bulgarian, French, and Spanish. More languages are in progress — if you want to help translate, reach out via the Contact page!

Technical

The app crashed. What should I do?

Sorry about that! Please restart the app and try again. If the issue persists, contact us via the Help Center with your device type and OS version so we can investigate.

My purchase didn't go through but I was charged.

This occasionally happens due to payment processor delays. Wait 10–15 minutes and tap 'Restore Purchases' in Settings. If the issue persists after 24 hours, contact us with your transaction ID from the App Store or Google Play.

I can't connect to an online game.

Check your internet connection first. If you're on Wi-Fi, try switching to mobile data or vice versa. If the problem continues, the host may need to restart the session.

Still stuck?

Our support team is happy to help with anything not covered here.

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